The hotel offers amenities for your comfortable stay and unforgettable experiences
Breathtaking Pools!
“The pools were impeccably clean and had the perfect temperature, creating a relaxing environment for our family to enjoy.” view full review
Incredible Restaurant!
“The Mercado restaurant offered an impressive buffet with countless delicious options for every meal, all served by attentive and friendly staff.” view full review
Kid-Friendly Paradise!
“There was an astounding variety of activities for kids, making our family's experience truly unforgettable at the inclusive parks.” view full review
Perfect Relaxation!
“Access to the adults-only building's rooftop and the Fuego restaurant created an amazing escape with stunning views for me and my partner.” view full review
General
No smoking on site
Wi-Fi
Parking
Safe deposit box
24-hour reception
VIP check-in/ -out
Express check-in/ -out
Pets allowed
Rooms/ Facilities for disabled
24-hour security
Adults only
Luggage storage
Locker room
Private beach
Allergy-free rooms
Lift
Currency exchange
ATM/Cash machine
Hairdresser
Coffee shop
Vending machines
Smoke detectors
Fire extinguishers
Key card access
Key access
Sports & Fitness
Fitness centre
Canoeing
Cycling
Tennis court
Badminton
Golf course
Billiard tables
Darts
Table tennis
Yoga class
Sports trainer
Aerobics
Services
Free airport shuttle
Valet parking
Room service
Housekeeping
Car hire
Laundry
Dry cleaning
Tours/Ticket assistance
Shops/Commercial services
Welcome drink
Dining
In-room breakfast
Restaurant
Poolside snack bar
Dinner
Special diet menus
Business
Meeting/ Banquet facilities
Children
Babysitting/Child services
Playpen
Baby pushchair
Children's buffet
Board games
Children's pool
Water slides
Children's play area
Kids club
Game room
Spa & Leisure
Indoor swimming pool
Outdoor swimming pool
Beach access
Beach umbrellas
Aqua park
Live entertainment
Sun terrace
Garden area
Leisure/ TV room
Spa & wellness centre
Sauna
Steam room
Jacuzzi
Pedicure
Manicure
Facial
Treatment room
Beauty treatment
Body wraps
Massage
Open-air bath
Make up services
Room features
Air conditioning
Heating
Mini-bar
Soundproofed rooms
Sitting area
Terrace
Garden furniture
Ironing facilities
Bathroom
Free toiletries
Media
Flat-screen TV
AM/FM alarm clock
Show more
Location
Carr. Chetumal - Puerto Juarez Km. 282,
Playa del Carmen,
Mexico,
77710,
Quintana Roo
Map view
Carr. Chetumal - Puerto Juarez Km. 282,
Playa del Carmen,
Mexico,
77710,
Quintana Roo
City landmarks
Carretera Chetumal-Puerto Juarez Km. 282
Xcaret
2.9
km
Cave
Rio Secreto
2.1
km
Amusement Park
Xplor Park
2.2
km
Park
Xenses
2.1
km
Theatre
Teatro Tlachco
660 m
Garden
Mariposario
2.8
km
Hwy 307 Km 282
Flora, Fauna y Cultura de Mexico
830 m
Capilla de Guadalupe
830 m
Xplor Theme Park
930 m
Theme Park
Plaza principal
950 m
Mulchi
1.4
km
Juego de pelota
1.0
km
Zona arqueologica
1.1
km
Church
Capilla de San Francisco de Asis
1.2
km
Aviario
1.2
km
Amusement Park
Xplor
1.3
km
Km 285
Emotions Native Park
1.4
km
Calica, terminal de cruceros
2.1
km
Avenida 15 Norte Mz 38 Lote 4
Fun Fitness Globetrotters
3.1
km
Avenida Paseo Xaman-Ha S/N Mz. 26
Playacar Golf Club
3.1
km
Piste Cyclable sur Paseo Xaman-Ha
3.1
km
Mahi Golf Course
3.2
km
Store
Centro Maya
4.0
km
Hwy 307 Km 287
Alltournative
3.6
km
Carretera 109
Cenote Calavera
3.8
km
Beach
Playacar Beach
3.8
km
152 Calle Quinta Avenida
Quinta Avenida
6.2
km
Carretera Federal Cancun - Chetumal
Delphinus Xcaret
42.5
km
Amusement Park
Delphinus Riviera Maya
42.5
km
Nearby
Cenote Santa Cruz
200 m
Restaurants
Restaurante Ha'
2.0
km
Carretera Chetumal - Puerto Juarez Kilometro 282 Inside Hotel Xcaret Mexico
Reviews and Ratings
Feedback from previous guests about their experience.
80%
liked the hotel and would stay again
Beautiful Location
Helpful Service Team
Delayed Room Readiness
Service Delays in Dining
8.0/10
Great
Rooms
8.3
Location
8.8
Service
8.5
Dining
7.2
Guest reviews
8.0/10
based on 6 reviews
9.0
9.0/10 based on 1280 reviews
Alice
United Kingdom,
March
2024
8.8/10
The hotel offers spacious and comfortable rooms with a range of amenities, including a 50-inch flat screen TV, jacuzzi hydro tub, and private hammock and balcony. While it took me a couple of days to understand the restaurant setup, the rooms are huge and cozy, making for a comfortable stay.
Rooms
9.0
The rooms are huge and comfortable, equipped with a variety of features such as lounge and wet bar, ample drawers, and a separate toilet. The private hammock and balcony add a nice touch to the room experience.
Service
9.0
The staff stood out in a good way, welcoming us with refreshments and being genuinely friendly and helpful throughout our stay. They assisted with room service, car hire, and other services promptly.
Location
9.0
The location is excellent, with beautiful surroundings to explore. The hotel provides a wide choice of pools, restaurants, and entertainment options, enhancing the overall experience of the stay.
Dining
8.0
Dining at Xin Gao was a standout experience, with gyu-don dishes being the highlight. The restaurant presented tour options, adding to the overall enjoyment.
Facilities
9.0
The hotel facilities were impressive, offering a range of services and amenities to make the stay convenient and enjoyable.
Robert
United States,
January
2024
7.2/10
The hotel offers a beautiful location for snorkeling with amazing views and exploration opportunities, but the room readiness was delayed and inconvenient while the dining experience had some service issues. Despite these, the service team was helpful and informative about park activities.
Rooms
7.0
The room was very comfortable, although the tile floors were not my favorite due to humidity factors. However, the delayed readiness was a drawback that required extra time investment.
Service
8.0
The service team was attentive and worked on our room promptly. They also attempted to find a quieter room, which was appreciated. Moreover, they provided valuable insights on park activities.
Location
8.0
The location is stunning for snorkeling, even though it may be small and rocky. It offers beautiful views and close proximity to popular theme parks, making it a great spot to explore.
Dining
6.0
The dining experience had some service delays, particularly at the Trajinera, which affected the overall enjoyment. However, the cuisine, like the fried fish, was good.
Facilities
7.0
The facilities were adequate, with a kids club and gym available. However, improvements in service speed could enhance the overall experience.
Beautiful Location
Delayed Room Readiness
Katherine
United Kingdom,
August
2023
8.6/10
I was blown away by the spacious and well-designed rooms, offering a lot of comfort and luxury. The cleanliness was impeccable, and I even received delightful evening gifts. The service was fantastic in all areas, enhancing my stay in every aspect. The location is simply stunning, with beautiful pools, restaurants, and entertainment options to explore. The dining experience had some delays in serving drinks and could improve its quality. Overall, a wonderful stay with amazing facilities and exceptional service.
Rooms
9.0
The rooms were spacious, well-designed, and meticulously cleaned.
Service
9.0
The service was fantastic in all areas of the property.
Location
9.0
The location is amazing and worth spending time exploring.
Dining
7.0
There were some delays in serving drinks, and the restaurant quality could be improved.
Facilities
The facilities were excellent and enhanced my overall experience.
Frank
United States,
August
2023
7.6/10
My stay at the hotel was a mix of positives and negatives. The room, though comfortable, was not ready till after 5 pm, and there were discrepancies in the pricing listed on their site. However, once settled, the room was super cozy. The service had its ups and downs with some staff being less friendly, especially when I brought up an issue with wristbands, but overall, they were accommodating. The location was stunning with beautiful, well-maintained surroundings, great for exploring. The dining experience had its flaws with delays in drink service and cold food in the Mercado. Despite these issues, I enjoyed the beautiful views and experiences in the hotel area.
Rooms
8.0
The room was super comfortable once it was ready after 5 pm, despite the wrong prices listed on their site.
Service
7.0
The service was a mix of experiences - some staff were not the most friendly when addressing issues, but overall, they were accommodating.
Location
9.0
The surroundings were beautiful and well-maintained, perfect for exploring.
Dining
6.0
The dining experience had its flaws with delays in drink service and cold food at the Mercado.
Facilities
The facilities were good overall, despite some service delays.
Harry
United States,
June
2023
8.4/10
The hotel's location is amazing, offering a wide choice of pools, restaurants, and entertainment options. The rooms were absolutely perfect with great views, but not providing maps was a slight inconvenience. The service was top-notch, with staff like Betty, Aldo, Angel, and Hendricks going above and beyond to help us enjoy our stay.
Rooms
8.0
The rooms were absolutely perfect with stunning views.
Service
9.0
The service was exceptional, with staff explaining everything thoroughly and going the extra mile to assist us.
Location
9.0
The location is amazing, with gorgeous surroundings and a range of amenities.
Dining
8.0
The dining experience was extraordinary, offering plentiful options despite some menu limitations.
Facilities
8.0
The facilities were abundant and well-maintained.
John
United Kingdom,
April
2023
8.8/10
My stay at the hotel was absolutely amazing! The rooms were incredibly elegant and huge, with a 50-inch flat-screen TV, jacuzzi hydro tub, and a private hammock on the balcony. Everywhere you looked, there was luxury, including a walk-in shower and a separate toilet. The good WiFi made it even better. However, the price could be a bit steep for some.
Rooms
9.0
I felt like royalty in the elegant and spacious room.
Service
9.0
The staff, especially Betty, Aldo, Angel, and Hendricks, were the epitome of kindness and were always ready to assist with a smile. Top-notch service all around.
Location
9.0
The location was simply stunning, surrounded by beauty and offering ample pools, restaurants, and entertainment options. A paradise for relaxation!
Dining
8.0
The dining experience was fantastic, especially at the Mercado. The variety and quality were top-notch, although it could get a bit chaotic at times.
Facilities
9.0
The facilities were top-of-the-line, ensuring a luxurious experience throughout my stay.
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